TFW2005HisstankTokuNationToyark
The Toyark - News - Welcome to The Toyark!
Big Bad Toy Store
  • Home
  • News
    • Marvel Toy News
    • DC Toy News
    • Star Wars Toy News
    • Video Game Toy News
    • Dragonball Z Toy News
    • MOTU Toy News
    • San Diego Comic Con
    • Toy Fair
    • All News Categories…
  • JUMP OFF!
    • SDCC Round Up
    • S.H.F Dragonball Z
    • Toy Fair Round Up
    • NYCC Round Up
  • Photo Shoots
  • Forum
    • New Posts
    • News and Rumors
    • Action Figure GD
    • Marvel Forum
    • Customs
    • Fan Art
    • Collection Showcase
    • Buy Sell Trade
  • Companies
    • Tamashii Nations
    • McFarlane
    • Hasbro
    • NECA
    • Mezco
    • Super7
    • Mattel
    • Diamond Select Toys
    • Storm Collectibles
    • Hot Toys
    • Sideshow
  • Characters
    • Spider-Man
    • Iron Man
    • Batman
    • Superman
    • Wolverine
    • Hulk
    • Green Lantern
    • Captain America
    • Boba Fett
  • Scale
    • 3.75 Inch
    • 6 Inch
    • 7 Inch
    • 1/6
  • Sub-Lines
    • SH Figuarts
    • DC Multiverse
    • Marvel Legends
    • Black Series
    • Super7 Ultimates
    • One:12 Collective
    • Vintage Collection
    • Masterverse
    • MOTU Origins
Premium Bandai
The Toyark › General Toy News › Sideshow Taking Over Pop Culture Shock Collectibles Distribution

Sideshow Taking Over Pop Culture Shock Collectibles Distribution

Posted on July 12, 2018 at 7:37 am by Joe Moore under General Toy News

In a new press release, it was announced that Pop Culture Shock Collectibles has signed an agreement with Sideshow Collectibles, which will see Sideshow take over full distribution of PCS Toys products. All future pre-orders and in-stock items are now available via Sideshow, with the PCS Toys website closing it’s store soon. During San Diego Comic-Con, the first Sideshow Exclusive items will be available for pre-order. Check out the full press release after the jump.

Exciting Announcement from CEO Anthony Adams and EVP Mark Martin:

First of all, we would like to thank all of our great fans and customers! Everything we do, we do for the passion of our fans and for the love of the hobby as we are collectors as well. Without you, none of this is possible and we appreciate your unwavering support.

We have made a lot of changes over the last nine months. We have changed our production process as well as moved to new factories. This has allowed us to catch up on delayed statues as well as increase our product quality as evident by the recent releases of Ryu 1:3, Conan 1:3 and Zangief Ultra, just to name a few. We moved the company to Charlotte, NC and launched our very successful Facebook Group for our fans to gather and discuss PCS collectibles as a community. Also, we completely redesigned our website. Now, all this is great, but we have also had a few challenges.

At the end of 2016, we successfully completed production on 10 statues and they all shipped to our warehouse in the US in December 2017/January 2018. Our intent was to schedule one statue per week, so we would have the capacity to unload the containers. A great plan but U.S. customs had other plans. Almost all the containers were held for inspection. Some were held for a couple of weeks, some well over a month. This caused us to have multiple containers arriving to our warehouse every day for two weeks. The whole team participated in unloading the containers, which caused delays in shipping and customer service.

Around the end of March, due to circumstances outside of our control, we lost a customer service representative. Although we were able hire another representative in mid-April, it takes time for a new hire to learn about or product and customers. This Company was built on delivering 1-2 statues per month, not 10 statues. This combination caused us to get extremely behind on customer service. We deeply regret this current inconvenience to our customers, as it is not in line with our own expectations for our company.

So, what have we learned? We are great at making awesome statues and collectibles. Alternatively, we have struggled with customer service and shipping. What do you do when you are great at art, want to focus on the art, yet still make sure our amazing fans have a great overall experience including customer service and shipping? In our case, the answer was to partner with those who have mastered the process and have excelled at it for years.

At this time, we are pleased to announce that PCS Collectibles has come to an agreement with Sideshow. Sideshow is the industry leader in direct to customer sales, distribution, customer support, and shipping, just to name a few. Not only has Sideshow been a leader in our industry, they have been a great partner to PCS – taking a personal interest in our success. Starting in July, Sideshow will become the online and global distributor of PCS collectibles on their website Sideshow.com.

So what does this mean for you?

Well, to start, future pre-orders and remaining in-stock items are now available directly on Sideshow’s website. PCS will be shutting down the ability to order from our current website shortly. The first items you will see launched exclusively at Sideshow will be the WWE Ultimate Warrior, Ryu Ultra and FINALLY 1:6 scale Street Fighter figures to name a few. You will be able to RSVP for those items during SDCC at Sideshow.com.

Sideshow will need some time to prepare their customer support team for this transition. Immediately following Comic-Con Sideshow will handle all customer service requests and shipping of PCS products. Prior to that time, you can still contact us directly.

Once this process is complete, information on your open orders will be made available through Sideshow.com. Amongst the many advantages of shopping with Sideshow, you will finally be able to see all of your pre-orders online as well as use and earn reward points on PCS items!

You will be able to call, email and chat with Sideshow for questions concerning your existing and new orders. Sideshow’s 20+ Customer Support staff are available every weekday from 6am to 6pm PST – yes, that is 12 hours a day!

I know this might be a lot to process, but we feel this is the best way to give our fans the greatest experience possible. You don’t buy just the collectibles, you also buy the experience. The experience extends from the rush you get when preordering that special piece, to talking to customer support, to the joy of opening the long-awaited item when it arrives with that new statue smell. You will still get the same great quality and products from PCS while getting the great customer experience from Sideshow.

This will also allow PCS to go back to what we do best, focusing on making cool collectibles!

More details to come as we approach the July transition.

Your Fellow Collectors,

Anthony and Mark

Discuss on the Toyark Forums› Views: 2825

› Companies: Sideshow, Pop Culture Shock

Discussion / Comments (Jump to this Thread on the Forum)

  1. Joe Moore's Avatar Joe Moore says

    07-12-2018, 04:37 AM

    Sideshow Taking Over Pop Culture Shock Collectibles Distribution

  2. Louise Belcher's Avatar Louise Belcher says

    07-12-2018, 05:30 AM

    They're action dolls! Not action figures. They should have updated the Mego look, in today's standards they look kinda derpy.

  3. Black Arbor's Avatar Black Arbor says

    07-12-2018, 04:24 PM

    Hope this finally means we can get our 7" Macready!

    ... Ahh who am I kidding, at this point it's more likely that I'll grow another eyeball in my forehead

  4. Leave your reply on the Toyark Forums.

    Full Thread: Pop Culture Shock and Sideshow Team Up

    Not a member yet? Join Toyark Now!

Join the Conversation! › Sideshow Taking Over Pop Culture Shock Collectibles Distribution Discussion

Premium Bandai

Search

Hot on Amazon

Marvel Legends Series Spider-Man Multipack, 6-Inch-Scale Collectible Action Figures with 14 Accessories, Toys for Kids Ages 4 and Up (Amazon Exclusive) Marvel Legends Series Spider-Man Multipack,... $127.99
Marvel Legends Series MCU Disney Plus Wandavision Agent Jimmy Woo Action Figure 6-inch Collectible Toy, 1 Accessory and 2 Build-A-Figure Parts Marvel Legends Series MCU Disney Plus Wandavision... $24.99
Marvel Legends Series MCU Disney Plus Red Skull What If Series Action Figure 6-inch Collectible Toy, 1 Accessory and 1 Build-A-Figure Part Marvel Legends Series MCU Disney Plus Red Skull... $24.99
Marvel Legends Series MCU Disney Plus Classic Loki Action Figure 6-inch Collectible Toy, 5 Accessories and 1 Build-A-Figure Part Marvel Legends Series MCU Disney Plus Classic Loki... $24.99
Marvel Legends Series Classic Comics Black Panther 6-inch Marvel Comics Action Figure Toy, 2 Accessories, 1 Build-A-Figure Part Marvel Legends Series Classic Comics Black Panther... $24.99
Marvel Legends Series Black Panther Wakanda Forever Okoye 6-inch MCU Action Figure Toy, 2 Accessories, 1 Build-A-Figure Part Marvel Legends Series Black Panther Wakanda... $24.99
Marvel Legends Series Tesseract Electronic Role Play Accessory with Light FX, Marvel Studios’ Loki Roleplay Item and 6” Collectible Loki Figure Marvel Legends Series Tesseract Electronic Role... $66.99
Star Wars The Black Series Grogu Toy 6-Inch-Scale The Mandalorian Collectible Action Figure, Toys for Kids Ages 4 and Up Star Wars The Black Series Grogu Toy 6-Inch-Scale... $24.99
McFarlane Toys - DC Collector MEGAFIG WV3 - NEKRON McFarlane Toys - DC Collector MEGAFIG WV3 - NEKRON $39.99
McFarlane Toys - DC Multiverse 7IN - Deathstroke (DC Rebirth) McFarlane Toys - DC Multiverse 7IN - Deathstroke... $19.99
McFarlane Toys - DC Black ADAM Movie 7IN Figures - Black ADAM with Cloak McFarlane Toys - DC Black ADAM Movie 7IN Figures -... $19.99
Transformers Toys Studio Series Transformers Movie 1 15th Anniversary Multipack with 5 Action Figures - Ages 8 and Up (Amazon Exclusive) Transformers Toys Studio Series Transformers Movie... $141.99
Star Wars Retro Collection Special Bounty Hunters 2-Pack Boba Fett & Bossk Toys 3.75-Inch-Scale The Empire Strikes Back Figures (Amazon Exclusive) Star Wars Retro Collection Special Bounty Hunters... $27.99
Star Wars The Vintage Collection OBI-Wan Kenobi Multipack Toys, 3.75-Inch-Scale Action Figures, Kids 4 and Up (Amazon Exclusive) Star Wars The Vintage Collection OBI-Wan Kenobi...
Tamashii Nations - Dragon Ball GT - Super Saiyan 4 Vegeta, Bandai Spirits S.H. Figuarts Action Figure Tamashii Nations - Dragon Ball GT - Super Saiyan 4... $65.00
McFarlane Toys Warhammer 40,000 Ultramarines Reiver with Bolt Carbine & Base 7' Action Figure McFarlane Toys Warhammer 40,000 Ultramarines... $19.99
Tamashii Nations - The Batman - Batman (The Batman), Bandai Spirits S.H.Figuarts Action Figure Tamashii Nations - The Batman - Batman (The... $90.00
Tamashi Nations - Star Wars: The Mandalorian - Ronin Mandalorian & Grougu (Beskar Armor), Bandai Spirits MEISHO Movie Realization Tamashi Nations - Star Wars: The Mandalorian -... $157.96
San Diego Comic Con
SH Figuarts Dragon Ball Reference Guide
Extreme Sets Dioramas
New York Toy Fair
Beasts of the Mesozoic

Cool Stuff Around Toyark

NECA Galleries
Black Series Galleries
SHF Dragon Ball Galleries
One:12 Galleries
Realization Galleries
MOTU Galleries
DC Galleries
Marvel Galleries
Marvel Legends
Marvel One:12 Collective
Marvel S.H. Figuarts
Marvel Hot Toys
Star Wars Black Series
Star Wars 3.75
Star Wars Hot Toys
S.H. Figuarts
One:12 Collective
DC Comics Multiverse
Vitruvian H.A.C.K.S.
Mythic Legions
Robo Force
Toy Geek

All times are GMT -4. The time now is 6:51 AM.