MattyCollector Club Infinite Earth Refunds Being Issued

The refunds are being issued but they are being issued as follows

"Urgent! Your Subscription Needs Attention"

Text body:
"Dear XXXXXXXXX,

We are unable to complete your order due to an authorization failure from your bank when attempting to charge the credit card used to place your order. For this reason, your order has been cancelled.


Product SKU Product Name Qty Ordered Reason for Cancellation
BHG62Q Club Infini 1 Other
Your Order Information

Order Number: 116XXXXXXXX
Order Date: July 29, 2013"

There is nothing wrong with your card just the method in which Digital River is handling this yet again (Completely Ass Backwards)

Yeah they continue to handle all this with a big bowel of failure and a dash pf epic failure.

I only posted this to give everyone a heads up so they don't go calling their Bank. It does show further Proof that Digital River is top to bottom Ass Clowns

All that matters is that you guys are getting your money back.

I don't see the big deal. It seems pretty kosher to me, and is just a cookiecutter letter. It's not the right kind of letter, but probably connected to the method they used to cancel your orders. Like Tib said, we get our money back.
I see no crime or foul here.

I think you need to take a break, chill out, and calm down.

You mean they can't even take the time to write a thank you email for supporting the line but it is canceled? Talk about being fucking lazy retards! I am so glad to be done with their bullshit after this year because that is just down right lazy.

^ Kinda of crazy, huh? You'd think that a simple email wouldn't be that difficult. Even when the Ghostbusters line was canceled they sent out "thank you" Slimers to those that subbed. But then there was a whole debacle with that as well.

I've been doing the Same Kain. I think he has no Idea what to do and never planned of the Failure of the Sub. Most people who use common sense "IF something happens well do this, IF something doesn't well do that." You would think that in the planning phases of the Subscription that someone be it at DC/WB/Sony or Mattel would have suggested the possibility of the sub not going through at some point. The funny part is the questions that have nothing to do with the sub he goes on about the 63% that why I think he's not able to handle the DC Line.

he answered the question with the biggest asshole answer I have ever seen "You knew what had to happen and you didn't do it so we wont give you a thing"

Better yet go to the other board and check out what they say about how we will learn to appreciate the Total Heroes line (new 6 inch line). Now Mattels going to force us to Like them, good luck, you couldn't force people to buy the sub what makes you think your going to force us to want these figures that's laughable

well people have.. The Email I received made it sound like something was wrong with my card that it was not on their end.. The Email should have said something to the effect that the Subscription line has been cancelled.. Not this "We are unable to complete your order due to an authorization failure from your bank when attempting to charge the credit card used to place your order. For this reason, your order has been cancelled."

So in other words Bad Moon understood it perfectly and only called his bank or Digital River for kicks...

I got four copies of that e-mail and re-added my card because I thought it was Digital Retard having problems pre-authorizing the charge for Huntress.

Digital River should have written a new form letter/auto-text tailored for this instance instead of re-using a largely inappropriate auto-text response. Especially when it is easily misunderstood if not read carefully.

I think this would have been much more accurate and would have only taken them a few minutes (my changes in red):

"Subscription Status Update"

Text body:
"Dear XXXXXXXXX,

Unfortunately, we were unable to reach our goal for the Club Infinite Earths subscription. For this reason, your order has been cancelled. A refund is being issued to the credit card that you supplied when you placed the order and should appear on your statement within 14 business days. Thank you for your support.


Product SKU Product Name Qty Ordered Reason for Cancellation
BHG62Q Club Infini 1 Other
Your Order Information

Order Number: XXXXXXXXXXX
Order Date: DATE"

Quote:

Originally Posted by CMIII

You would think that in the planning phases of the Subscription that someone be it at DC/WB/Sony or Mattel would have suggested the possibility of the sub not going through at some point.

You have a great point there Treble. I really think someone dropped the Ball here and it shows. While I think DC should have shown interest in the line they wouldn't because of their own line

Just got this e-mail. The problem I have here is that I'm pretty sure I paid at least $35 for the Club Infinite Earths sign-up fee.

It seems like they are refunding in small portions. MY email just said I am getting a refund of $12 and then another email was for $23.

That's really odd. I got four emails all saying the exact same amount ($7 and change). Since I got EIGHT subscription cancellation notices, I asusmed that it was just the same bug/issue, generating multiple emails again.

However, just adding it all up on my calculator it does come to $35. As does yours.

Oh well... it all works out. Inefficient as it may seem, as long as it works for them, and we get out money back...

@Kshatri,
I guess I was wrong about them not charging the full amount until they passed the sub.
If you don't get anymore notices, I'd take a look at your bank/card account in a few days and find out how much you got refunded.

I looked at my online credit card statement. It says DRI*Mattycollector (DRI being Digital River Inc.) charged me $37.63 on the 20th. (I subbed early on the 20th, before they had turned it off).

I got 4 refund emails; $7.91, $7.92, $7.92, and $13.87. Captain Math says. . .THEY STILL OWE ME A PENNY!!!!

well I finally got 30% of my money back