TFW2005HisstankTokuNationToyark
The Toyark - News - Welcome to The Toyark!
The Toy Source
  • Home
  • News
    • Marvel Toy News
    • DC Toy News
    • Star Wars Toy News
    • Video Game Toy News
    • Dragonball Z Toy News
    • MOTU Toy News
    • San Diego Comic Con
    • Toy Fair
    • All News Categories…
  • JUMP OFF!
    • S.H.F Dragonball Z
    • Toy Fair Round Up
    • NYCC Round Up
    • SDCC Round Up
  • Photo Shoots
  • Forum
    • New Posts
    • News and Rumors
    • Action Figure GD
    • Marvel Forum
    • Customs
    • Fan Art
    • Collection Showcase
    • Buy Sell Trade
  • Companies
    • Tamashii Nations
    • McFarlane
    • Hasbro
    • NECA
    • Mezco
    • Super7
    • Mattel
    • Diamond Select Toys
    • Storm Collectibles
    • Hot Toys
    • Sideshow
  • Characters
    • Spider-Man
    • Iron Man
    • Batman
    • Superman
    • Wolverine
    • Hulk
    • Green Lantern
    • Captain America
    • Boba Fett
  • Scale
    • 3.75 Inch
    • 6 Inch
    • 7 Inch
    • 1/6
  • Sub-Lines
    • SH Figuarts
    • DC Multiverse
    • Marvel Legends
    • Black Series
    • Super7 Ultimates
    • One:12 Collective
    • Vintage Collection
    • Masterverse
    • MOTU Origins
Premium Bandai Dragon Ball
The Toyark › Masters Of The Universe Toy News › Toy Guru Talk MOTUC Quality Control Issues

Toy Guru Talk MOTUC Quality Control Issues

Posted on January 27, 2012 at 7:01 am by Joe Moore under Masters Of The Universe Toy News

Over at the MattyCollector Facebook Page, Toy Guru has posted a long explanation about some of the many quality control issues plaguing some recent Masters of the Universe Classics releases. He goes into detail on The Green Goddess, Roboto, King Hssss, Swift Wind, Wind Raider and more.

Since it’s so long, we’ve posted it after the jump. Click the headline of the story to check out what he had to say.

MOTU Classics fans,

Toy Guru here. Last week I posted an update covering many of the recent issues on the MOTUC line. A few (okay, more than a few) customers have written to me to clarify issues about quality control (QC) that were not addressed and explain how we will be improving on this. I am happy to address this and to do so, let me go back and cover some previous issues we have had to shed some light on why certain figures have turned out less than perfect.

1: Green Goddess “” Breakage Issues on the Torso

Despite constant rumors, this issue had nothing to do with ‘cheap plastic’ or even the use of translucent plastic. A small percentage of Green Goddess figures did have issues with the lower torso cracking. This was the same issue we had with retail DCUC Wave 3 and Wave 4 produced at around the same time. The sonic welder used to fuse the joints together was causing microscopic tears in the plastic which would later lead to breakage. We quickly tried to inform customers that this was a joint issue and not a plastic issue (although for some reason many didn’t believe us and cusotmers continue to rail about cheap plastic which I assure you is not the case as noted above) What is key, is as you may have noticed, this issue has not come up in ANY other figure since then. Fans and customers like to use this as a bell cow for QC issues, but it only happened to one figure and we quickly resolved the issue by recalibrating the sonic welder. So it hasn’t and won’t happen again. ISSUE RESOLVED!

2: Backwards Shoulders on Roboto and King Hssss

Okay, this one we messed up. Both figures were assembled wrongly from Day 1, but the catch is that not a single member of the team noticed this issue. I am 100% to blame just as much as design and engineering as I personally had both figures on my desk for weeks and never noticed this swap. As a frame of reference only, this issue was so minor in the details that it was missed by the Horsemen and all of the fans at NYTF, as well as by all the reviewers who received a PR sample. Not that that is an excuse, it is just a point of reference for how easy it was to miss this issue! Yes, the shoulders were attached wrong and it kills me that we missed it. We now take extra care with any new parts to ensure it is assembled correctly. It hasn’t happened since King Hsss almost a year ago and shouldn’t be an issue going forward. ISSUE RESOLVED!

3: Inverted Legs on Swiftwind and Missing Missiles on the Windraider

While on the surface this seems like a similar issue to the shoulders on Roboto and Hssss, it is actually not. For Roboto and Hssss, Mattel was sent early samples to review and we (myself included) completely dropped the ball and didn’t notice the fine detailing that differentiated the two shoulders.

For Swiftwind and Windraider, a very small number (but just as important) of customers received horses and vehicles with errors. All of the pre-production samples we received at Mattel were assembled correctly. So this is not a case of us missing QC problems with review samples. This is purely a case of human error at the vendor.

What looks like happened is a small batch of Swiftwind figures was hand-assembled incorrectly against our review instructions. The same for the Windraider, a small number were shipped without both projectiles. This was a case of human error. It does happen sometimes.

I know that is not an excuse, it is an explanation. All MOTUC figures are assembled and painted by hand. Sometimes (ideally rarely or not at all) mistakes will happen.

We do have a return policy where any product may be exchanged free of charge (for 30 days) for a correct product. But you do need to return the defective toy to get a new one. So in a sense, this issue is resolved. There will always be that small percentage of human error in any product line. It is regretful when it happens, but it does happen some of the time. To compensate, we have a return policy in place to ensure customers get a corrected figure. We can’t stop human error, but we can compensate for it with a return/exchange policy. HUMAN ERROR.

I hope this sheds some light on some of the issues we have had. Of course we are committed to eliminating all QC issues, but at the end of the day, when you are running a very small online collector line, there will be QC issues on occasion. I hope the fact that the breakage issues with Goddess and the shoulder swap issue with Roboto/Hssss has not repeated itself is a sign that we are working on things. We can never fully eliminate human error, but we can put a policy in place to ensure returns and exchanges are possible on the occasional — but hopefully rare — human error.

Nothing is more important to us than our customers and delivering the high end product you expect and deserve. We are committed to constantly improving QC issues and hope to continue to deliver the highest quality figures possible!

For the role I have had in maintaining or dropping QC, I personally and humbly apologize. Things like the swapped shoulders are absolutely my fault as well, as I had those figures on my desk with the wrong assembly and never noticed. Other issues like human error in China are hard to control from my desk here in El Segundo. They do and will happen from time to time, but we will do all we can to prevent or correct them.

I know fans continue to bring up QC issues a lot. But really, to take a step back, except for the repeat of the reversed shoulders on Roboto and Hssss, other issues such as the pelvis breakage have never repeated themselves. Even smaller issues like tighter joints, softer loin clothes and better paint ops have improved over time. Ideally the fact that customers have not seen the same issue pop up again is proof that we are addressing issues. But we can certianly solve one issue and another unrelated one does pop up.

Yes, QC issues will always be there (as with ANY consumer product line) but we are working around the clock to fix things and improve things. Human error (like what happened with Swifty) does happen from time to time and is unavoidable. But as I said, we have a policy in place to replace items at our cost if this happens.

The future is nothing but bright for all of our collector lines. We are committed to eliminating as many QC issues as possible and will keep working to bring you the best product possible.

Scott Neitlich‘

Discuss on the Toyark Forums› Views: 2971

› Companies: Mattel › Scale: 6 Inch

Discussion / Comments (Jump to this Thread on the Forum)

  1. Joe Moore's Avatar Joe Moore says

    01-27-2012, 05:05 AM

    Toy Guru Talk MOTUC Quality Control Issues

  2. miketime's Avatar miketime says

    01-27-2012, 06:51 AM

    It's nice to see Guru address these issues. I thought the original He-Man and Skeletor had reversed shoulders. And I don't know how you don't notice the reversed shoulders on Roboto or Hiss. The spacing is completely off. These guys need to handle and play with their toys. It's clearly obvious that the bicep to shoulder gap is on the wrong side. I thought they said previously that Roboto's parts were actually molded with the wrong side labled on them. Either way I hope we never see this problem come up again. I would have liked it if he mentioned how the clear straps are bending and warping acessories as well as digging into figures. This was also the least threatoning responce Guru has put out in a while when it comes to the MOTUC line.

  3. Primehunter has no avatar! Primehunter says

    01-27-2012, 07:58 PM

    What a douche, he didnt even bring up that the rubberbands are so tight that they deform the swords, or that placing accesories into a slit in the inner bubble scratches the s#%t out of them.

  4. thechris has no avatar! thechris says

    01-27-2012, 11:58 PM

    Awww man. I wasn't even aware of the shoulder thing until reading this. Thankfully I fixed King Hsss without too much problem. LOL.

  5. uberlad's Avatar uberlad says

    01-28-2012, 12:40 PM

    There sure are a lot of excuses for a line where people are expected to pay a premium.

    TG keeps saying I'm sorry. Not we'll replace your figures that cracked after 30 days. Just I'm sorry. We didn't mean to screw you over, but we did. Ha ha. I mean, sorry.

    Also, don't forget to blindly pay a premium subscription rate so we can guarantee we get your money for figures that ship late, have reversed parts, or crack from poor construction.

  6. Leave your reply on the Toyark Forums.

    Full Thread: MOTUC Quality Control Issues Discussed

    Not a member yet? Join Toyark Now!

Join the Conversation! › Toy Guru Talk MOTUC Quality Control Issues Discussion

Premium Bandai

Search

Hot on Amazon

Marvel Legends Series Thor: Love and Thunder Thor Action Figure 6-inch Collectible Toy, 3 Accessories Marvel Legends Series Thor: Love and Thunder Thor... $24.99
G.I. Joe Classified Series Zarana Action Figure 48 Collectible Premium Toys with Multiple Accessories 6-Inch-Scale with Custom Package Art G.I. Joe Classified Series Zarana Action Figure 48... $24.99
G.I. Joe Classified Series Dusty Action Figure 49 Collectible Premium Toys with Multiple Accessories 6-Inch-Scale with Custom Package Art G.I. Joe Classified Series Dusty Action Figure 49... $24.99
McFarlane Toys - DC Build-A 7IN Figures WV8 - Blackest Night - Kyle Rayner McFarlane Toys - DC Build-A 7IN Figures WV8 -... $24.99
McFarlane Toys - DC Build-A 7IN Figures WV8 - Blackest Night - Batman McFarlane Toys - DC Build-A 7IN Figures WV8 -... $24.99
McFarlane Toys - DC Build-A 7IN Figures WV8 - Blackest Night - DEATHSTORM McFarlane Toys - DC Build-A 7IN Figures WV8 -... $24.99
McFarlane Toys - DC Build-A 7IN Figures WV8 - Blackest Night - Superman McFarlane Toys - DC Build-A 7IN Figures WV8 -... $24.99
Marvel Legends Series Black Panther Legacy Collection Black Panther 6-inch Action Figure Collectible Toy, 3 Accessories Marvel Legends Series Black Panther Legacy... $24.99
Marvel Legends Series Black Panther Legacy Collection Killmonger 6-inch Action Figure Collectible Toy, 5 Accessories Marvel Legends Series Black Panther Legacy... $24.99
McFarlane Toys - Mortal Kombat 7IN Figures - Commando Spawn McFarlane Toys - Mortal Kombat 7IN Figures -... $19.99
McFarlane Toys Spawn Action Figures Deluxe Box Set McFarlane Toys Spawn Action Figures Deluxe Box Set $39.96
DC Multiverse Batman (Rebirth) 7' Action Figure with Accessories DC Multiverse Batman (Rebirth) 7" Action Figure... $19.87
Tamashi Nations - Doctor Strange in The Multiverse of Madness - Doctor Strange (Doctor Strange in The Multiverse of Madness), Bandai Spirits S.H.Figuarts Tamashi Nations - Doctor Strange in The Multiverse... $84.00
Tamashi Nations - Spider-Man: Now Way Home - Spider-Man (Upgraded Suit), Bandai Spirits S.H.Figuarts Tamashi Nations - Spider-Man: Now Way Home -... $80.00
Tamashii Nations - The Batman - Batman (The Batman), Bandai Spirits S.H.Figuarts Action Figure Tamashii Nations - The Batman - Batman (The... $90.00
Tamashi Nations - Star Wars: The Mandalorian - Ronin Mandalorian & Grougu (Beskar Armor), Bandai Spirits MEISHO Movie Realization Tamashi Nations - Star Wars: The Mandalorian -... $157.96
SH Figuarts Dragon Ball Reference Guide
Extreme Sets Dioramas
San Diego Comic Con
New York Toy Fair
Beasts of the Mesozoic

Cool Stuff Around Toyark

NECA Galleries
Black Series Galleries
SHF Dragon Ball Galleries
One:12 Galleries
Realization Galleries
MOTU Galleries
DC Galleries
Marvel Galleries
Marvel Legends
Marvel One:12 Collective
Marvel S.H. Figuarts
Marvel Hot Toys
Star Wars Black Series
Star Wars 3.75
Star Wars Hot Toys
S.H. Figuarts
One:12 Collective
DC Comics Multiverse
Vitruvian H.A.C.K.S.
Mythic Legions
Robo Force
Tokyo ZeroStar

All times are GMT -4. The time now is 12:27 AM.