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The Toyark › Ghostbusters Toy News › Ghostbuster 12 Inch Peter Venkman Head Fix

Ghostbuster 12 Inch Peter Venkman Head Fix

Posted on May 19, 2010 at 7:06 am by Joe Moore under Ghostbusters Toy News

Many people that bought the 12 inch Ghostbuster Peter Venkman figure noted a strange problem. The characters head looked either squished or like it had been bashed in by a vengeful spirit. Now, Mattel tells you how to fix that problem as well as what caused it.

Ghostbusters™ Fans,

The mystery surrounding the face sculpt of our 12″ Peter Venkman™ figure has been completely investigated and, from our friends at Corporate Headquarters, here’s the result:

“For the Peter Venkman™ figure, there is a vacuum seal on the head that in this case happened to pull it together to create the unfortunate “squished” look. To remedy it, customers must remove the figure from the package and pull the head back slightly (but DO NOT pull it off) to let some air in. They may have to press on the head to re-shape it. If the product is still defective, or if fans were planning on keeping the figure in-package, we will give a refund. We have already talked to the plant to ensure that this does not happen on future products.”

We know that many of you figured this fix out for yourselves and hopefully you now have the figure you were expecting. If you would like a refund, please call Customer Service at 1-877-GO-MATTY or send an email with your name and order number (if available) to MattyCollectorCS@digitalriver.com. On behalf of the MattyCollector.com team, we apologize to our loyal Ghostbusters™ fans and want you to know we’re doing everything we can to minimize these kinds of issues in the future.

— Matty

Discuss on the Toyark Forums› Views: 6084

› Companies: Mattel

Discussion / Comments (Jump to this Thread on the Forum)

  1. Joe Moore's Avatar Joe Moore says

    05-19-2010, 05:11 AM

    Ghostbuster 12 Inch Peter Venkman Head Fix

  2. shdwknt has no avatar! shdwknt says

    05-19-2010, 11:32 AM

    Refund as in - they want to take my figure back - who by the way is sold out and I can not get again... or refund as in.. oops we screwed this one up - here is your $60 and please keep the jacked up figure as our apologizes?

  3. T16skyhopp's Avatar T16skyhopp says

    05-19-2010, 11:50 AM

    they want it back

  4. deceptifocus's Avatar deceptifocus says

    05-20-2010, 12:48 AM

    ahhhh i missed out on this guy and am still sad, wish theyd reissue him because of the fix, thatd be great (4 me)

  5. Leave your reply on the Toyark Forums.

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