Many people that bought the 12 inch Ghostbuster Peter Venkman figure noted a strange problem. The characters head looked either squished or like it had been bashed in by a vengeful spirit. Now, Mattel tells you how to fix that problem as well as what caused it.
The mystery surrounding the face sculpt of our 12″ Peter Venkman™ figure has been completely investigated and, from our friends at Corporate Headquarters, here’s the result:
“For the Peter Venkman™ figure, there is a vacuum seal on the head that in this case happened to pull it together to create the unfortunate “squished” look. To remedy it, customers must remove the figure from the package and pull the head back slightly (but DO NOT pull it off) to let some air in. They may have to press on the head to re-shape it. If the product is still defective, or if fans were planning on keeping the figure in-package, we will give a refund. We have already talked to the plant to ensure that this does not happen on future products.”
We know that many of you figured this fix out for yourselves and hopefully you now have the figure you were expecting. If you would like a refund, please call Customer Service at 1-877-GO-MATTY or send an email with your name and order number (if available) to MattyCollectorCS@digitalriver.com. On behalf of the MattyCollector.com team, we apologize to our loyal Ghostbusters™ fans and want you to know we’re doing everything we can to minimize these kinds of issues in the future.